Hotel Chandra Park (“we,” “us,” or “our”), located at 9, Gandhi Irwin Rd, Egmore, Chennai, Tamil Nadu 600008, provides this Refund Policy for bookings made via www.hotelchandrapark.com. This policy outlines eligibility, processes, and timelines for refunds to ensure transparency.
Eligibility for Refunds
Refunds apply to prepaid bookings cancelled per the terms below. No refunds for no-shows, post-check-in cancellations, or additional services (e.g., meals, laundry).
- Flexible Cancellations: Full refund if cancelled 48+ hours before check-in (12 PM on arrival day).
- Standard Cancellations: 50% refund if cancelled 24-48 hours before check-in.
- Late Cancellations: No refund within 24 hours; 1 night’s charge applies.
- Group/Event Bookings: Custom policy; contact us for details.
- Overpayments/Errors: Full refund within 7 days of notification.
Refund Process
- Log into your booking account or email cancellations@hotelchandrapark.com with booking ID, full name, and reason.
- We’ll confirm eligibility within 24 hours.
- Approved refunds processed within 7-10 working days to original payment method (credit/debit card, UPI, net banking).
- Transaction fees (e.g., gateway charges) are non-refundable.
Non-Refundable Cases
- Peak season (festivals, holidays) may have stricter windows.
- Force majeure (e.g., natural disasters, government restrictions) voids refunds.
- Third-party bookings (OTAs like MakeMyTrip) follow their policies.
Payment Adjustments
Partial refunds for shortened stays (e.g., early check-out) prorated daily, minus fees.
Contact Us
For queries, email info@hotelchandrapark.com
Last Updated: March 4, 2026
Address: 9, Gandhi Irwin Rd, Egmore, Chennai, Tamil Nadu 600008
