Hotel Chandra Park (“we,” “us,” or “our”) at www.hotelchandrapark.com is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, make bookings, or interact with our services.
Information We Collect
We gather data to enhance your stay and website experience.
- Personal Details: Name, email, phone number, address, and payment info provided during bookings or inquiries.
- Usage Data: IP address, browser type, pages visited, time spent, and cookies for analytics and preferences.
- Special Categories: Dietary needs, accessibility requests, or passport details for reservations (where required).
We collect this directly from you or automatically via cookies and similar technologies.
How We Use Your Information
Your data helps us deliver seamless services while complying with applicable laws.
- Process bookings, payments, and confirmations.
- Send promotional emails, newsletters, or updates (with opt-out options).
- Improve site functionality, personalize content, and analyze trends.
- Ensure security, prevent fraud, and respond to support queries.
- Comply with legal obligations, like health/safety records.
Sharing Your Information
We do not sell your data. Sharing occurs only when necessary.
- Service Providers: Third parties for payments (e.g., Razorpay), hosting, or email (e.g., Google Workspace).
- Legal Requirements: With authorities if required by law or to protect rights.
- Business Transfers: In case of merger or acquisition.
All partners are bound by confidentiality agreements.
Cookies and Tracking
Our site uses cookies for essential functions, analytics (Google Analytics), and marketing. You can manage preferences via browser settings or our cookie banner. Disabling cookies may limit features.
Data Security
We employ industry-standard measures like encryption (SSL), firewalls, and access controls to protect your data. However, no system is fully secure, so we cannot guarantee absolute protection.
Your Rights
Under Indian laws (IT Act 2000 and DPDP Act 2023), you can:
- Access, correct, or delete your data.
- Withdraw consent or opt out of marketing.
- Request data portability.
Email privacy@hotelchandrapark.com with requests; we’ll respond within 30 days.
Children’s Privacy
Our services are not for children under 18. We do not knowingly collect their data.
Third-Party Links
Links to external sites (e.g., booking platforms) have their own policies; we are not responsible for them.
Data Retention
We keep data as needed for services (e.g., 7 years for bookings) or legal purposes, then securely delete it.
International Transfers
Data may be processed in India or abroad (e.g., cloud servers); we ensure adequate safeguards.
Changes to This Policy
Updates will be posted here with the effective date. Continued use implies acceptance.
Last Updated: March 4, 2026
Contact: info@hotelchandrapark.com | 9, Gandhi Irwin Rd, Egmore, Chennai, Tamil Nadu 600008
